We created a mobile app where customers could order cookies through the app for either pickup or delivery. Through push notifications, any announcements, new products, and promotions go out to users in a timely matter. We have provided a space for customers to engage with social media posts, watch tutorial videos, write store reviews, and attend events.By creating a mobile app, Cookies By Karsen was able to increase the number of cookie orders through the app, and send push notifications to customers about promotions and order updates. They were also able to host events and classes as well as share social media photos and videos and increase customer retention.
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